No, however we require a credit/debit card to hold your booking. All appointments are paid for on the day of the session. Our studio is **cashless**, so payments via credit/debit card are required.

If you breach our late-cancellation policy, you will incur a cancellation fee (50% of the service price).

If you arrive late to your appointment, we may have to shorten your treatment - this will be at the same rate at which you booked the appointment.

We will try our best to fit you in on the day. If not, we will need to cancel the appointment, which may result in a late-cancellation fee (80% of the service price) being applied. 

*Last minute changes to appointments are made at the discretion of management and only possible if an appointment is available and other guests are not inconvenienced.

You may reschedule your appointment up to 72 hours prior to your appointment slot.

Rescheduling with less than 72 hour's notice will incur a late-cancellation fee (50% of the service price).

Rescheduling with less than 48 hour's notice will incur an increased late-cancellation fee (80% of the service price).

This fee will be charged to to the card held on file.

This policy applies to all guests, including members.

Cancellations must be made a minimum of 72 hours prior to your appointment.

Cancellations made with less than 72 hour's notice will incur a cancellation fee (50% of the service price).

Cancelling with less than 48 hour's notice will incur an increased late-cancellation fee (80% of the service price).

This fee will be charged to the card held on file.

This policy applies to all guests, including members.

We require a few details to make your booking.

These details include but are not limited to your first and last name, phone number and email address.

Having an accurate email address is essential as this is how we send out your appointment confirmation emails, reminders, links to your service forms, e-receipts, etc.

When a booking is made, you will receive a confirmation email with a link attached to the relevant service forms for your appointment.

We require that these be filled out prior to your appointment. If forms are filled out on the day, this may cut into your service time, resulting in a shorter session.

If the treatment time is greatly reduced we may not be able to accommodate your appointment on the day.

All service forms are digitalised.

We will send out reminders prior to your booking, however it is your responsibility to be aware of your treatment time and date and to notify us of any changes to your booking.

If you do not receive your reminder, check you junk mailbox just incase. If this is nowhere to be found, please email us at info@nu-clear.uk and we can re-issue this to you.

Before each visit you will be required to review the last consultation form you submitted and update any changes.
It is your responsibility to ensure you notify us of any changes as some treatments are not suitable for changes in medical status or other contraindications. 

Same-day bookings: If you booked your appointment on the same day as your service, you may cancel or amend your appointment no less than 2-hours prior to your service. 

If your appointment is cancelled less than 2-hours from your service time, we will charge a cancellation fee (50% of the service price).

If you are sick or under the weather, reschedule your appointment no less than 72 hours prior to your appointment.

If this notice is done less than 72 hours to your appointment, a late cancellation fee (50% of the service price) will be applied to the card on file.

Cancelling with less than 48 hour's notice will incur an increased late-cancellation fee (80% of the service price).

Should you have an elevated temperature or showing any signs of sickness you will be asked to reschedule your appointment and denied entry into the spa. 

Services: We do not offer refunds for services that have been received, but if you are not pleased with a treatment please feel free to contact us at info@nu-clear.uk.

*Nu-Clear reserves the right to amend our policies, prices, and/or promotions without prior notice.

Products: If within 14 days you wish to return an unopened and unused product that was purchased at our store, we can offer a refund, exchange or store credit. We are unable to offer refunds, exchanges or store credit on open or used products.

*Nu-Clear reserves the right to amend our policies, prices, and/or promotions without prior notice.

Gift cards: You can purchase a gift card on our website. Gift cards are issued through an email.

All gift cards will have an expiry date of 6 months from the date of purchase - clearly stated on the voucher.

All gift cards are non-refundable after purchase. All gift cards are not able to be redeemed for cash.

All gift cards are to be redeemed prior to the expiry date, once the expiry date has passed, the gift card will be void.

All gift cards are able to be redeemed for services or products only at Nu-Clear.

Cash will not be given for unused amounts on the gift card.

Inappropriate behaviour: Nu-Clear and its professionals have the right to terminate a service immediately if the client demonstrates inappropriate, abusive or sexual behaviour. The full-service price will be collected if the session is over 10-minutes.

Changes to terms and conditions: Nu-Clear limited may make changes to these conditions from time to time, as it sees fit, and your continued use of the site will signify your acceptance of any adjustment to these terms.

You are advised to re-read these terms and conditions regularly.

Promotions and offers:  Promotional offers are not to be used in conjunction with any other offers unless the offer specifically states otherwise.

Right of Refusal: Nu-Clear ltd reserves the right to refuse service to any client for improper conduct or medical reasons. This is including but not limited to, intoxication, any contra-indication that may restrict or prevent treatment, unrealistic expectations or improper conduct.

Complaints: Complaints should be made in writing using the email address info@nu-clear.uk. We aim to reply to your complaints within 3-7 working days.

Treatment packages are only available when paid in full.

To guarantee your favourite appointment time, we suggest you book all your appointments ahead of time. Appointment changes can easily be made by via the booking portal.

All treatment packages are subject to our booking and cancellation policies.

Upon the purchase of your treatment package, you will have 12 months from the date of your purchase to claim your treatments by booking an appointment.

We are very understanding of personal circumstances and suggest that you contact us ASAP if you feel that you cannot attend all appointments within the12-month period.

In some circumstances we will allow an extension of up to 4 weeks taking the expiry date to a total of 13 months.

All series packages cannot have any further discounts or promotions applied to them.

Clients may purchase as many packages as they like throughout their time at Nu-Clear, but with the limit of one package at any given time.

There are no refunds on treatment packages unless unused and within the 14-day cooling off period.

Due to our treatment package requiring a consultation and treatment plan that has been designed for you, any treatment series credits are not transferable to other individuals.

*Subject to availability: All treatments, products and offers are subject to availability.