We ask that you wait 14 days after receiving injectables before coming to see us for a treatment.

However, please speak to your injectable provider to gain clarification.

f you have an appointment, when
arriving, lift the rope at the
top of the stairs and come down to the reception area.

Please take a seat until your therapist is ready to take you through.

To ensure we are giving you your full-service time, we ask that you arrive at least 5-7 minutes prior to your appointment.

This allows you to use the restroom, enjoy a refreshment and for us to start your appointment on time.



We ask that you avoid arriving much earlier to limit interaction with other clients in the reception and common areas.



All sessions include 5-minutes to go-over your service forms, explain the service and undress as well as 5-minutes to redress at the end of your session.

While your skin may appear more hydrated, glowing and lifted after one treatment, any skin goal requires consistency and aftercare at home. We often compare this to fitness goals; you wouldn’t go to the gym once and expect to reach all of your goals from one session.

Your therapist will talk you through changes that they would like to see you make at home in order to help you achieve your skin goals and how often they recommend that you return for treatments with us at the studio.

The goal of the service is to improve, not perfect.

*There are no guarantees as to the results of this treatment due to the many variables including age, skin condition, sun damage, smoking, genetics and other factors

*This treatment is cosmetic and no medical claims are expressed or implied by Nu-Clear or by their staff.

As much as we love little guests - who doesn’t love babies?

Our studio is a child-free environment.

This is to manage noise and disruption to other services taking place.

If childcare falls through, you can bring little ones that are 8 years and older who will need to be in the treatment room with you.

Children under the age of 14 cannot be left unattended in the reception area.

No, not really. Our facial sessions are overwhelmingly pleasant to the senses (heated bed, weighted blanket, cosy towels, etc.), however depending on your needs, extractions may be performed which can cause some discomfort.

Otherwise, if you are new to electrical facials, there are mostly new sensations and things that go zip and zap.

Your therapist will keep an open communication during the session, so please feel free to express if any sensation is too intense as we can make appropriate adjustments where needed.

Most facials can be adapted for guests that are pregnant or breastfeeding.

However, guests who are pregnant cannot receive chemical peels or microneedling.

*We cannot perform any services until after the first trimester.

Feel free to come as you are.


All of our treatments begin with a deep double cleanse, whic will remove facial makeup.

*However, you may want to remove your eye makeup prior to your service as we do not remove this during the appointment.

As much as we love dogs, we cannot accommodate furry friends in our treatment rooms, as although cosy, they are hygienic environments.

Besides hygiene, we also want to cater to our guests who may have an allergy or sensitivity to pet dandor.

Leave the doggos at home please.

Unfortunately, we are unable to see clients who are currently receiving cancer treatment, due to insurance purposes.

We would be delighted to welcome you to the studio once you have completed your treatment and we ask that you please get proof of sign off from your consultant ahead of your treatment with us.

There is pay and display parking on Montpellier Street South - the road right outside the studio, £1 for 45 mins (max 2 hours).



Please download the MIPERMIT app to pay for parking, or bring change. 



Parking is free after 6 pm.

The closest free car park is Waitrose - 3 hours.

Please give yourself ample time to park prior to your arrival.

Absolutely. Children under the age of 16 will need to be accompanied by a parent or guardian inside the treatment room and a consent form will need to be signed prior to the treatment.

We recommend the parent or guardian to assist with filling out the consultation form, so that our therapist can get a full picture of your child’s skin.