Membership agreement

Membership Terms & Conditions

Membership agreement

Welcome to our Nu-Clear family! This agreement is your gateway to joining our membership plan, offering exclusive perks, discounts, and benefits. By reading this, you'll understand what our Facial Studio provides and what we expect from our members. No monthly fees, just a payment for access to your benefits. You're in control – visit as often as you like (within the duration of your membership terms of course)!

We encourage all customers to read carefully and understand the details of this agreement before purchasing.

Membership Details:

This annual plan gives you access to membership perks, discounts, and other benefits from the day of signing on.

Membership Benefits:

  • £10 off our 'Signature' 60 mins facial

  • 10% off other services, add-ons, and upgrades

  • 10% off skincare lines in-store

  • Treatment upgrade during your birthday month

*Please note: Discounts cannot be combined with other offers unless otherwise stated.

Membership Duration & Expiry:

We’ve made our plans flexible so they can work around your lifestyle.

  • 3-Month Membership:
    Includes 3 facial credits, valid for 121 days from the date of purchase.

  • 6-Month Membership:
    Includes 6 facial credits, valid for 212 days from the date of purchase.

This gives you an extra month of flexibility to book in your treatments—because life happens, and your skincare shouldn’t stress you out.

*Once all of the available service credits are used, the package will automatically close.

Are My Service Credits Transferable?

No, your treatment credit cannot be shared with other guests as they are uniquely associated with your respective profile.

What If I Miss a Month?

With our membership packages, they have a set period where the credits are redeemable. We’ve added an additional month to each membership plan to give you added flexibility and time to use your credits. You will have access to all of your credits after signing up—use all 3 in a single month, or space them out over the course of the plan. It’s totally up to you.

What Happens If My Service Credits Expire?

Unfortunately, we cannot redeem expired service credits. We highly encourage you to book in your appointments in advance to ensure they are used prior to the expiration period.

Does This Plan Include Any Specific Services?

This new flexible plan allows you to pick and choose from any of our 60-minute ‘Signature’ facial treatments. Want to mix it up with an additional treatment, like our corrective microneedling session? Your membership gives you 10% off.

During the duration of your membership, you will have access to exclusive discounts on additional services and upgrades.

PLEASE READ OUR TERMS & CONDITIONS FOR OUR MEMBERSHIP PLAN:

  • There are no refunds on treatment packages.

  • Nu-Clear reserves the right to amend our policies, prices, and/or promotions without prior notice.

  • Services are subject to availability. This membership does not guarantee dedicated availability.

  • We operate on a first come, first serve basis and highly encourage booking your appointments in advance.

  • Cancellation/Rescheduling Policies: All clients (including members) are subject to our studio’s cancellation and rescheduling policy. We require 5-days notice if you need to cancel or reschedule an appointment. Fees apply to late changes.

  • Inappropriate Behaviour: Nu-Clear and its professionals have the right to terminate a treatment or membership plan or package immediately if the client demonstrates inappropriate, abusive, or sexual behaviour.

Studio Policies + Frequently Asked Questions

Gift Card & Packages

  • Unused gift vouchers and packages are non refundable.

    Our gift cards are valid for 6 months from the date of purchase.

    If your gift voucher expires, you are welcome to pay a £20 admin fee to extend the voucher by three months.

    We will not be accepting expired gift cards.

    • To secure your preferred appointment times, we recommend booking all treatments in advance. Changes can be made easily via our booking portal.

    • All packages are subject to our standard booking and cancellation policies.

    Validity & Expiry

    • Packages are valid for the period stated on the specific package. Please check details before purchasing.

    Additional Terms

    • Packages are non-refundable unless completely unused and cancelled within the 14-day cooling-off period.

    • Due to the personalised nature of our treatment plans, package credits are non-transferable.

    • Packages are not eligible for additional discounts or promotions.

    • You may purchase multiple packages over time, but only one package may be active at a time.

Studio Policies

  • To cancel or reschedule your appointment, we require at least 5 days' notice.

    Cancellation or rescheduling with less than 5 days' notice will result in a fee equal to 50% of the service price.

    No-shows or cancellations within 24 hours of the appointment will incur a fee equal to 100% of the booking value.

    If your appointment is filled by another client, the late cancellation fee will be refunded.

  • To cancel or reschedule your appointment, we require at least 5 days' notice.

    Cancellation or rescheduling with less than 5 days' notice will result in a fee equal to 50% of the service price.

    No-shows or cancellations within 24 hours of the appointment will incur a fee equal to 100% of the booking value.

    If your appointment is filled by another client, the late cancellation fee will be refunded.

  • We’re sorry to hear that you're feeling unwell.

    Unfortunately, if you you offer less than 5-days notice, our late cancellation policy still applies, as our therapists need to be paid for their time.

    All restrictions for Covid-19 have been lifted in the UK, therefore the late cancellation fee will not be waived if you are unwell with Covid.

    If you arrive at your treatment very unwell, our team reserves the right to turn you away from your treatment and reschedule your appointment, the late cancellation fee will need to be enforced to cover our therapists time in there diary as we cannot perform services on ill clients.

  • We recommend arriving around five to seven minutes ahead of your treatment time, so you can relax in our wait space, have a drink and use the bathroom if you need to.

    If you are running late, your treatment will finish at its originally scheduled time and your therapist will be unable to run over. The price of your treatment will also remain the same.

    Your therapist will do their utmost to do what they can in the time, but some elements from the treatment may need to be omitted.

    If you are more than ten minutes late, we reserve the right to cancel your treatment and you will be charged in full for the appointment.

  • Unused gift vouchers and packages are non refundable.

    Our gift vouchers are valid for six-months from the date of sale.

    If your gift voucher expires, you are welcome to pay a £20 admin fee to extend the voucher by three months.

  • Yes, you would need to fill out a completed consultation form prior to any service at our studio.

    We ask that you please complete your consultation form before every treatment with us, as skin and the body changes.

    You may have a new allergy that we aren’t aware of or your skin may be more sensitive to certain treatments since the last time we saw you.

    Completing your consultation form ensures that your therapist can get a full picture of your skin and your goals, so that you can get the most out of your treatment.

    This is required for all customers in line with our insurance and business practices.

    Clients who refuse to fill this for will be denied access to services at our studio.

  • There may be some occasions, where unfortunately we have to reschedule an appointment.

    If this happens, we will endeavour to accommodate you as close to the original appointment time as possible with another therapist or to a time that’s convenient for you.

    However, if we are fully booked or you’re unable to come in at another time, we will need to rebook your appointment.

    We can assure you this will always be our last option and we don’t take this option lightly.

Treatment FAQs

  • We ask that you wait 14 days after receiving injectables before coming to see us for a treatment.

    However, please speak to your injectable provider to gain clarification.

  • f you have an appointment, when
    arriving, lift the rope at the
    top of the stairs and come down to the reception area.

    Please take a seat until your therapist is ready to take you through.

    To ensure we are giving you your full-service time, we ask that you arrive at least 5-7 minutes prior to your appointment.

    This allows you to use the restroom, enjoy a refreshment and for us to start your appointment on time.

    

We ask that you avoid arriving much earlier to limit interaction with other clients in the reception and common areas.

    

All sessions include 5-minutes to go-over your service forms, explain the service and undress as well as 5-minutes to redress at the end of your session.

  • While your skin may appear more hydrated, glowing and lifted after one treatment, any skin goal requires consistency and aftercare at home. We often compare this to fitness goals; you wouldn’t go to the gym once and expect to reach all of your goals from one session.

    Your therapist will talk you through changes that they would like to see you make at home in order to help you achieve your skin goals and how often they recommend that you return for treatments with us at the studio.

    The goal of the service is to improve, not perfect.

    *There are no guarantees as to the results of this treatment due to the many variables including age, skin condition, sun damage, smoking, genetics and other factors

    *This treatment is cosmetic and no medical claims are expressed or implied by Nu-Clear or by their staff.

  • As much as we love little guests - who doesn’t love babies?

    Our studio is a child-free environment.


    This is to manage noise and disruption to other services taking place.

    If childcare falls through, you can bring little ones that are 8 years and older who will need to be in the treatment room with you.

    Children under the age of 14 cannot be left unattended in the reception area.

  • No, not really. Our facial sessions are overwhelmingly pleasant to the senses (heated bed, weighted blanket, cosy towels, etc.), however depending on your needs, extractions may be performed which can cause some discomfort.

    Otherwise, if you are new to electrical facials, there are mostly new sensations and things that go zip and zap.

    Your therapist will keep an open communication during the session, so please feel free to express if any sensation is too intense as we can make appropriate adjustments where needed.

  • Most facials can be adapted for guests that are pregnant or breastfeeding.

    However, guests who are pregnant cannot receive chemical peels or microneedling.

    *We cannot perform any services until after the first trimester.

  • Feel free to come as you are.


    All of our treatments begin with a deep double cleanse, whic will remove facial makeup.

    *However, you may want to remove your eye makeup prior to your service as we do not remove this during the appointment.

  • As much as we love dogs, we cannot accommodate furry friends in our treatment rooms, as although cosy, they are hygienic environments.

    Besides hygiene, we also want to cater to our guests who may have an allergy or sensitivity to pet dandor.

    Leave the doggos at home please.

  • Unfortunately, we are unable to see clients who are currently receiving cancer treatment, due to insurance purposes.

    We would be delighted to welcome you to the studio once you have completed your treatment and we ask that you please get proof of sign off from your consultant ahead of your treatment with us.

  • There is pay and display parking on Montpellier Street South - the road right outside the studio, £1 for 45 mins (max 2 hours).



    Please download the MIPERMIT app to pay for parking, or bring change. 



    Parking is free after 6 pm.

    The closest free car park is Waitrose - 3 hours.

    Please give yourself ample time to park prior to your arrival.

  • Absolutely. Children under the age of 16 will need to be accompanied by a parent or guardian inside the treatment room and a consent form will need to be signed prior to the treatment.

    We recommend the parent or guardian to assist with filling out the consultation form, so that our therapist can get a full picture of your child’s skin.

Book A New Client Consultation

Still Not Sure Where to Start?

Here, we’ll take time to understand your goals + assess your unique skin’s needs. Then, we’ll recommend the best treatments and kickstart your journey to healthy, confident skin with an initial treatment.

You'll leave with a tailored plan + that fresh-faced ‘I’m doing something amazing for my skin!’ feeling.


Sounds good?